Terms of Service

Caudalempoderado provides digital marketing services including website design and development, SEO, paid advertising (Google Ads, Meta Ads), email marketing and branding. The specific scope, deliverables and timelines for each engagement are defined in a written proposal or statement of work (SOW) signed by both parties.

• Provide timely access to required accounts, content and approvals.
• Designate a single point of contact for the project.
• Ensure all materials provided to us are legally owned or licensed.
• Respond to feedback requests within the agreed timeframes.

• A 50% deposit is required to begin most projects, with the balance due on delivery.
• Retainer services are billed monthly in advance.
• Invoices are payable within 14 days of issue.
• Late payments may incur statutory interest under Portuguese law.
• All prices are exclusive of VAT (IVA) where applicable.

The agreed scope is defined in writing. Any change in scope requires a written change order and may affect timeline and pricing. We will not proceed with out-of-scope work until the change order is approved.

Each project includes a defined number of revision rounds as outlined in the SOW. Additional revisions are billed at our standard hourly rate.

Upon full payment, the client receives ownership of all final deliverables created specifically for the project. Caudalempoderado retains rights to underlying tools, frameworks, methodologies and non-client-specific code. We may reference completed work in our portfolio and case studies unless otherwise agreed in writing.

Both parties agree to keep confidential any non-public information shared during the engagement and to use it solely for the purpose of delivering the services.

To the maximum extent permitted by law, Caudalempoderado's total liability for any claim arising out of an engagement is limited to the total fees paid by the client for that engagement during the 12 months preceding the claim. We are not liable for indirect, incidental or consequential damages, including loss of profits or revenue.

Either party may terminate an engagement with 30 days' written notice. The client remains responsible for fees due for work completed up to the termination date. We may suspend or terminate services immediately if payments are more than 30 days overdue.

Marketing outcomes depend on many factors beyond our control. While we apply industry best practices and report on performance transparently, we do not guarantee specific rankings, revenue figures or other commercial outcomes.

These terms are governed by the laws of Portugal. Any dispute arising shall be submitted to the exclusive jurisdiction of the courts of the district of Viseu, Portugal, without prejudice to mandatory consumer protections under EU law.

Questions about these terms: legal@caudalempoderado.pt · +351 938 496 330 · Rua Lauro Gonçalves, 12, Santa Comba Dão, Portugal.